JL969 Privacy Policy

This Privacy Policy describes how JL969 ("we," "us," or "the Platform") collects, processes, stores, and protects the personal information of players who access or use the JL969 website, mobile application, and related services.

JL969 serves players based in the Philippines. This policy is designed in line with the principles of the Philippine Data Privacy Act of 2012 (Republic Act No. 10173) and its Implementing Rules and Regulations. We take our obligations seriously and are committed to handling your personal data with care, transparency, and respect.

This policy should be read alongside our Terms and Conditions and Responsible Gaming guidelines, which form part of your overall agreement with JL969.

We collect personal information in several ways — directly from you when you register or interact with the platform, and automatically as you use our services.

We collect only the information that is necessary to provide our services, verify your identity, process transactions, and comply with applicable regulations. We do not collect sensitive personal information beyond what is required for KYC verification.

JL969 uses the personal data we collect for specific, legitimate purposes. These include:

• Account management: Creating, maintaining, and securing your player account.
• Identity verification (KYC): Confirming your age, identity, and eligibility to use the platform.
• Transaction processing: Handling PHP deposits and withdrawals through approved local payment channels.
• Platform personalisation: Remembering your preferences and surfacing relevant games or promotions based on your activity.
• Security and fraud prevention: Monitoring for unusual account activity, multi-accounting, or unauthorised access attempts.
• Customer support: Responding to enquiries, resolving disputes, and improving service quality.
• Regulatory compliance: Meeting legal and reporting obligations under applicable Philippine law.
• Service communications: Sending essential account notices such as transaction confirmations, security alerts, and policy updates.
• Marketing communications: Sending promotional emails or notifications where you have opted in to receive them. You can withdraw this consent at any time.

JL969 does not sell, rent, or trade your personal information. We share data only where it is necessary to deliver our services or where we are legally required to do so. The categories of third parties who may receive your data include:

• Payment processors: Local Philippine banking partners and e-wallet providers process your PHP transactions. They receive only the financial data needed to complete the transaction.
• KYC and identity verification providers: Third-party services that assist with identity document verification as part of our onboarding process.
• Game providers: Software providers that supply the games on our platform may receive anonymised session data for technical performance purposes.
• IT and platform service providers: Companies that host, maintain, and operate our platform infrastructure under strict data processing agreements.
• Legal and regulatory authorities: We may disclose personal data to relevant Philippine government bodies or law enforcement agencies when required by law or court order.

All third-party service providers are bound by contractual obligations to handle your data securely and only for the specific purposes agreed upon with JL969.

JL969 uses cookies and similar technologies — including local storage and session tokens — to operate the platform securely and improve your experience. Cookies are small data files stored on your device when you visit our site.

• Essential cookies: Required for the platform to function. They keep you logged in, maintain your session security, and prevent cross-site request forgery. These cannot be disabled without breaking core features.
• Performance cookies: Collect anonymised data about how players use the platform — which pages are visited most, how long sessions last, and where errors occur — so we can improve the experience.
• Preference cookies: Remember settings you have chosen, such as language preferences or display options, so you do not need to re-enter them each visit.
• Security cookies: Help detect suspicious activity, enforce OTP sessions, and protect against automated login attempts.

You can manage cookie preferences through your browser settings. Note that disabling essential cookies may prevent you from logging in or using key platform features. JL969 does not use cookies to track your activity across unrelated third-party websites.

Protecting your personal data is a core part of how JL969 operates. We apply a range of technical and organisational measures to keep your information safe, including:

• SSL (Secure Sockets Layer) encryption on all data transmitted between your device and our servers.
• OTP (One-Time Password) authentication for account logins, password changes, and withdrawal requests.
• Restricted internal access to personal data — only staff who need it to perform their role can access player records.
• Regular security assessments and monitoring to detect and respond to potential vulnerabilities.
• Secure data storage with access logging and audit trails.

While we implement strong security practices, no online platform can guarantee absolute security. If you suspect your account has been compromised, contact our support team immediately and change your password. We will investigate and respond promptly.

JL969 retains your personal data for as long as your account is active and for a reasonable period thereafter, in line with legal and regulatory requirements. Specific retention periods depend on the type of data:

• Account and identity data is kept for the duration of your account and for a minimum period following closure, as required by Philippine law.
• Transaction records are retained for the period required for financial reporting and anti-money laundering compliance purposes.
• Support communications are kept for a reasonable period to allow for dispute resolution and service improvement.
• Technical logs are retained for a shorter period and used primarily for security monitoring and platform performance.

When data is no longer required, JL969 securely deletes or anonymises it so it can no longer be linked back to you.

As a data subject under the Philippine Data Privacy Act, you have the following rights with respect to your personal information held by JL969:

• Right to be informed: You have the right to know what personal data we hold about you and how it is being used — which is the purpose of this Privacy Policy.
• Right of access: You can request a copy of the personal data we hold about your account.
• Right to rectification: If any of your personal data is inaccurate or incomplete, you have the right to have it corrected. You can update many details directly in your account settings.
• Right to erasure: You may request deletion of your personal data where it is no longer necessary for the purposes for which it was collected, subject to legal retention obligations.
• Right to object: You can object to your data being used for marketing communications at any time. Opting out of marketing does not affect essential service notices.
• Right to data portability: Where technically feasible, you may request your data in a structured, commonly used format.

To exercise any of these rights, contact our support team through the in-platform chat or visit our FAQ for guidance. We will acknowledge your request and respond within the timeframe required by applicable law.

JL969 is strictly for players aged 21 and above. We do not knowingly collect personal information from anyone under the age of 21. Age verification is a required step in our account registration and KYC process.

If we discover that an account has been registered by or on behalf of a person under 21, the account will be closed immediately, all activity will be voided, and any funds held will be handled in accordance with our Terms and Conditions.

If you believe a minor may have created an account on JL969, please contact our support team right away so we can investigate and take appropriate action.

JL969 may update this Privacy Policy from time to time to reflect changes in how we operate, updates to applicable law, or improvements to our data practices. When we make material changes, we will update the "Last Updated" date at the top of this page.

We may also notify you of significant changes via email or an in-platform notice when you next log in. Continued use of JL969 after an updated Privacy Policy has been posted constitutes your acknowledgement of the changes.

We recommend reviewing this page periodically. If you have any concerns about a change to this policy, contact our support team before continuing to use the platform.

If you have questions about this Privacy Policy, want to exercise your data rights, or need to report a privacy concern, our team is available 24 hours a day, seven days a week.

• Use the in-platform live chat available after logging in to your account.
• Visit the FAQ page for answers to common questions about data, account security, and privacy.
• For responsible gaming or account self-exclusion queries, visit the Responsible Gaming page.

JL969 is committed to resolving privacy concerns fairly and promptly. All data-related requests will be handled with confidentiality and in line with our obligations under Philippine law.